Privacy Policy

 

Livelo is committed to protecting your privacy. 

We understand that our customers are concerned about the confidentiality and security of their personal information. This Privacy Policy demonstrates our commitment to these principles and outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

1. Summary

When you join the Livelo mailing list, book a ride, purchase a product, or subscribe to the Livelo Newsletter, the details you provide are recorded securely and used only by Livelo to send you information or process your bookings.

Your personal information will never be sold or shared with unrelated third parties.


This website uses cookies and similar technologies to collect information about how you interact with our website and to remember your preferences (for example, your rider profile). These tools help us improve your browsing experience and tailor our services to your needs.


You can manage or revoke cookie consent at any time.

 

 

 

2. Contacting Livelo About Data Privacy

You may access, update, or request deletion of your personal information at any time by contacting:


📧 Email: ride@livelo.bike


If you believe that Livelo has breached the Privacy Act or mishandled your personal information, you may lodge a complaint with us directly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

 

 

3. Changes to Our Privacy Policy

Livelo may modify this Privacy Policy periodically to reflect changes in law, technology, or our business practices.

Please review this page regularly to stay informed of updates. The current version will always be dated at the top of this document.

 

 

 

4. What Information We Collect

We may collect the following personal information from our customers:

 

  • Name, email, phone number, and company name

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

  • Rider profile (height, weight, age, preferences, interests, and cycling experience)

  • IP address, device and browser information

  • Information about bookings, orders, and interactions with our website or apps

  • Social media identifiers or publicly available information (e.g., Facebook, LinkedIn, or Google)

  • Information required to verify identity or prevent fraud

 


We also collect non-identifiable technical data (cookies, analytics, site usage metrics) to improve our services.

 

 

 

5. How and When We Collect Personal Information

We collect information when you:

 

  • Use or access our website, apps, or online booking systems

  • Communicate with us by email, phone, or chat

  • Make a booking, purchase, or subscribe to communications

  • Engage with our marketing campaigns or promotions

  • Provide feedback, submit reviews, or participate in surveys

  • Interact with us through social media platforms

 


We may also receive limited personal information from trusted third-party partners for fraud prevention, payment processing, or analytics.

 

 

 

6. How We Use Personal Information

We use your personal information to:

 

  • Provide, process, and manage your bookings or purchases

  • Verify your identity and prevent fraudulent activity

  • Communicate with you about your orders, services, and account

  • Personalise your online experience and product recommendations

  • Improve our website, products, and customer experience

  • Send newsletters, updates, and promotional offers (where you have opted in)

  • Comply with legal obligations and respond to lawful requests

 


 

Legal Basis for Processing

We collect and process your information only where:

 

  • You have given consent,

  • It is necessary for the performance of a contract,

  • It is required for legal or regulatory compliance, or

  • It is in our legitimate business interests, provided it does not override your rights.

 

 

 

 

7. Automated Decision-Making

We may use automated systems to detect and prevent fraud, suggest currency preferences, or tailor marketing communications.

These processes do not have legal or significant effects on you and are reviewed regularly to ensure fairness and accuracy.

 

 

 

8. Disclosure to Third Parties

Livelo works with carefully selected third-party service providers who assist us in delivering our services, including:

 

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • IT and data hosting providers

  • Analytics and marketing platforms (e.g., Google Analytics)

  • Customer relationship and email management systems (e.g., HubSpot, Shopify)

 


These providers may access personal information only to perform their contracted functions and must comply with strict confidentiality and data protection obligations under the Privacy Act 1988.


We may also disclose information:

 

  • As required by law or court order

  • To investigate fraud, prevent harm, or respond to law enforcement requests

  • In connection with a business transaction (e.g., merger or acquisition)

 


Livelo does not sell or rent personal information to any third party.

 

 

 

9. International Data Transfers

Some service providers are located outside Australia (including the United States, the European Union, and Asia).

Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles it in accordance with the Australian Privacy Principles (APP 8 – Cross-border Disclosure).

 

 

 

10. Google Analytics and Cookies

We use Google Analytics and similar tools to collect anonymised website data.

Cookies help us understand user behaviour and improve functionality.


You can manage or disable cookies in your browser settings, or opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.


Livelo and Google will not associate your IP address with any other data held by Google, nor will we attempt to identify individual users.

 

 

 

11. Customer Reviews

Livelo may display customer reviews publicly. By submitting a review, you consent to Livelo publishing your name and comments.

Please do not include sensitive personal information in any public review.

 

 

 

12. Accessing and Correcting Your Information

You have the right to:

 

  • Request access to your personal information we hold about you

  • Request correction if you believe it is inaccurate, incomplete, or outdated

  • Request deletion where legally permissible

 


We will respond to all requests within a reasonable period (usually within 30 days).

Proof of identity may be required.


To exercise these rights, please contact ride@livelo.bike.

 

 

 

13. Data Security

Livelo uses secure systems and encryption to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Access to your personal data is limited to authorised personnel only.


If a data breach is likely to result in serious harm, Livelo will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, notifying both affected individuals and the OAIC.

 

 

 

14. Retention and Deletion

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Once information is no longer needed, it is securely deleted or anonymised.

 

 

 

15. Your Consent and Cookie Preferences

By using this website, you consent to Livelo collecting and using your information as described in this policy.

You can withdraw consent for non-essential cookies or marketing communications at any time through our website settings or by contacting us directly.